One of the identifications is not accurate, what should I do?
Since the app relies on a single picture to identify, sometimes changing the angle or distance a bit can help and please make sure the camera is focused on the species you want to identify. If you do know the correct name, you could correct the identification on the result page. After taking or uploading a picture, please scroll to the end, then tap "Suggest a name" to input the name manually. If you don't know the name, please feel free to contact our human experts to identify.
Why does my currency always fail to be recognized/unable to be recognized?
We deeply apologize for any inconvenience caused. The issue might be due to the following reasons: dim ambient light; the image was not in focus, causing it to be blurry; or unconventional currency that is not supported for recognition. You may try adjusting based on the above.If you encounter unrecognized currency, you can use our coin authentication service. Our experts can provide you with more accurate certification and precise price evaluation.
What is the difference between premium service and real person appraisal service?
real person appraisal service is where our currency experts provide authentication services online, offering more precise price evaluations and currency condition assessments than Al. Additionally, if you have any other questions, you can leave a message for our experts via the live authentication service, and we will address them one by one.
Do I need to sign up to use HeritCoin?
Signing up is not mandatory for our users to use the HeritCoin app. Once you successfully download and open HeritCoin, our system will assign a unique secure account for you to use on your current device. You Can on omi Ho with conco o no scote enta quid you to stair to loso or change your device.
Some function is not working, what should I do?
Re-installing the app usually solves most technical issues. The account is bound with your Apple ID/Google account, so it's safe to re-install. If the problem persists, please feel free to find us atcontactus@heritcoin.com
Is my information safe?
We are cautious about sharing personal information. Although we require access to your photo gallery, we never process any photos without your permission. Rest assured that we will NEVER share your information with anyone.
If I have any comments, how can I give you feedback?
You can contact us at our emailcontactus@heritcoin.com, or you can give us feedback through the Settings - Suggestions in the app background, and we will give you feedback in a timely manner.